Customer

The person who will receive and utilize the project’s delivery.

• The customer describes and communicates the requirements and wishes and their background
• Describes and communicates other expectations, for example how reporting should be done
• Monitors the project throughout its progress and gives feedback
• Informs about changes in requirements, wishes and other expectations
• Requests a delivery method and receives the delivery
• Does run-throughs and tests to ensure that the specifications and wishes have been met
• Assesses the opportunity to achieve his/her own desired business objectives

The customer has the difficult task of being clear about desired business objectives while describing the current situation, which isn’t always very clear or simple. The customer and project manager need to discuss how to deal with questions to which there is no clear answer at project start, and how to deal with future changes.

Trust between the customer and project manager makes this easier. Make sure to establish a good dialogue early on. Equally important is faith between the internal project sponsor and the corresponding person in the customer’s organization regarding business aspects.

Read more about:
Groups
» Project team
» Reference network
» Steering group
Roles
» Project manager
» Project team members
» Project sponsor
» Resource owners
» Subproject managers
» Internal receiver
» Customer

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